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Enhanced provider network in Argentina and Venezuela to better serve your employees

Introducing MDabroad partnership
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From January 15th, Cigna Healthcare brings your employees’ greater access to health care providers in Argentina and Venezuela through our partnership with MDabroad. This collaboration allows access to quality care with a larger network of medical health care providers while offering local support.

Covered members in Argentina and Venezuela should present their Cigna Healthcare global ID card to:

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Access quality care from the MDabroad network including many providers with deeper discounted rates. Members should be ready to settle any co payments or cost shares to the provider or MDabroad direct for select provider access. All MDabroad network providers can be found in the provider search functionality of Cigna’s customer portal.

 
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Enjoy easier claims processing for medical services through direct billing arrangements. All bills are settled directly by Cigna and MDabroad in accordance with your medical plan policy provisions.

 
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Receive advance coordination of approvals through MDabroad, ahead of visits to the provider office to experience a cashless service within the Network registered providers.

If members need health care when outside of Argentina and Venezuela, network access remains as standard within the policy limitations and showing their Cigna Healthcare global ID card will ensure they get the care that is best, no matter where life takes them.

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If members have any questions about how to receive care, how to navigate the in-network provider options or need to request approval in Argentina or Venezuela, please contact MDabroad at the Cigna Healthcare exclusive lines:

  • Argentina:
    11 3989 3251
  • Venezuela:
    800 102 9310
    (toll free number only within Venezuela) or
  • Outside of Argentina and Venezuela:
    +1 786 313 5197
    (US number)

Alternatively, you can contact MDabroad via email at cigna@mdabroad.com.

Your employees currently residing in Argentina and Venezuela will be updated and details on how they can access this enhanced network will be shared.

Sincerely,
Cigna Healthcare

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Questions?

If you have any questions, please reach out to your client management team.

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